Commitment to Privacy

Peak Balconies are committed to protecting your privacy and personal information. This Privacy Policy explains the ways we process and use your personal data. The legal basis for processing the following information is our legitimate interests, namely the administration of our website and business.

The data Peak Balconies collects may be personal data and may include your name, email address, address, telephone numbers, and other contact details. Our website is targeted at anyone over the age of 18 so if we become aware that we have data of a person under that age it will be deleted.

Security of your Personal Information

Peak Balconies uses a variety of security technologies and procedures, therefore protecting your Personal Information from unauthorized access, its use, or its disclosure. All personal data is secured on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal data is protected using appropriate physical, technical, and organizational measures.

How we collect personal data

Peak Balconies collects the details you provide by using different forms on our websites such as, but not limited to:

• Completed forms from our website
• Brochure requests
• Quote requests

When Customers make contact with us by telephone, email, or alternative methods, we may keep a record.

How we use your information and your preferences

• Communicate with you about your quote, order, or delivery.
• Ensure that content from our website is presented in the best way for you and your computer
• Give you information about our products or services requested by you
• Fulfill any contracts entered into between you and Peak Balconies
• Allow you to enjoy any interactive features on our website should you wish to
• Notify you about any changes to our service

Who has Access to Collected Information

The data that we collect may also be processed by staff who work for us to fulfill your order, process your payment details and provide support services. Peak Balconies, under GDPR, is a Data Controller so no personal data is ever given or sold to third parties.

Peak Balconies may have to disclose customer personal data to our insurers or any professional adviser. However, this will be only be done on a limited basis that is necessary for obtaining insurance coverage and managing legal disputes.

How long we keep personal data

Customer personal data will be kept for 5 years. At the end of this time, it will be deleted from our systems if there has been no order placed with Peak Balconies. If an order has been placed with Peak Balconies it will be retained for a 10 year period to cover any guarantee period, a legal or insurance issue.

Cookies

Session cookies on our website allow us to obtain statistical data about our users’ browsing actions but they do not identify you. The legal basis for processing this information is our legitimate interests to maintain the administration of our website and business.

Peak Balconies use Google Analytics to analyze our website users. This is done by using cookies and this information forms the basis of a usage report. Google’s privacy policy is available here.

Most browsers allow you to turn off the cookie function, therefore If you want to know how to do this please look at the help menu on your browser. However, we should point out that this may restrict your access and interaction on our website.

Access rights

In accordance with GDPR, Customers have a right to access the personal data that is held about you free of charge. To obtain a copy of this please contact Barrie Collings by email: barrie@peakbalconies.com

Changes to the privacy policy

Finally, Peak Balconies may change this Privacy Policy from time to time and without notice, so make sure you check back occasionally. If we change our Privacy Policy, we will publish those changes.

Useful information 

For more information on the Data Protection Act 2018 please click here.

Thank you for taking the time to read our Privacy policy, please take a look at what Peak Balconies has to offer you by clicking here.